Privacy policy
Privacy Policy
Last Updated: October 5, 2023
Global Uprising, PBC, a Delaware benefit corporation d/b/a Cotopaxi, including its affiliates or related entities (“Cotopaxi”, “we”, “us”, or “our”), is committed to protecting the privacy of Personal Information and data we process as a data controller in the normal course of our business and sale of our Products. This Privacy Notice (“Privacy Notice”) applies to your interaction with Cotopaxi and explains what Personal Information we process, how we process it, and for what purposes.
Please read this Privacy Notice carefully before using our Website or purchasing our Products.
About Cotopaxi’s business and Products
Cotopaxi is a certified B corporation that lives by a simple creed: Do Good. We live this creed, in part, by supplying high-end, performance outdoor gear, products, and apparel (collectively, our “Products”) online and through our retail locations. When you visit our Website or conduct business transactions directly with Cotopaxi to purchase our Products, we are the controller of Personal Information we collect, and we will use or process it in accordance with this Privacy Notice.
- Information we collect and how we collect the information
The information we collect depends how you interact with us. We collect information about you when you visit or register to use our website (https://www.cotopaxishop.shop) or our Questival iOS and Android app (collectively, the “Website”), conduct business transactions and purchase Products from Cotopaxi, or when the information is shared with us by our service providers or other third parties.
- Information collected when using the Website. We may collect the following “Personal Information” about you when you use our Website:
- Identifiers: Your name, login credentials if you register an account on the Website, birth date, graduation year, gender, Internet Protocol (IP) address, and contact information (including phone number, email address, work address, or home address).
- Commercial Information: Financial information, purchase and order history, submissions, and payment card information, including credit or debit card information, that you voluntarily provide through the Website.
- Characteristics and Descriptions. Content such as messages, comments, photos, videos, social media type posts, and other information or feedback submitted through the Website (if any).
- Internet or other Network Activity. Information about the device you use to access the Services, including operating system, web browser type, traffic logs, mobile network information, any referring web page you were visiting before you connected to the Website, and other information about your use of the Website, including traffic data and logs, navigation patterns, searches, page views, date and time you use the Website, and duration of use.
- Device Data. Information about the language or country configuration of the device you use to access the Website.
In general, we collect this information directly from you, or automatically from you, when you use the Website.
- Information collected when you conduct business transactions with Cotopaxi. We may collect the following Personal Information about you when you conduct business transactions with Cotopaxi, including to purchase our Products: Identifiers and Commercial Information (including payment card information, if you voluntarily provide it to us). In general, we collect this information directly from you to sell and deliver our Products.
- Information collected from our service providers. We may collect the following Personal Information about you when our service providers or other third parties (including our marketing partners or affiliates) lawfully share the Personal Information with us: Identifiers and Commercial Information. In general, if we receive your Personal Information from our service providers or other third parties, we process your Personal Information as a data processor on behalf of such service providers and third parties or as a joint controller. In that context, we only process the Personal Information as instructed by such parties, according to transparent responsibilities defined between Cotopaxi and those third parties, and in accordance with this Privacy Notice.
You are not required to provide Personal Information to Cotopaxi. However, if you do not provide us with Personal Information, you may not be able to use certain features of the Website (including account registration) or engage in online business transactions with us to purchase Products. We may also collect non-identifying or aggregated information in the form of marketing surveys, survey responses, demographic information, and information about your use of the Products and Websites. Your participation in any surveys we conduct is voluntary.
We generally do not collect information that is considered sensitive under data protection laws, such as a social security number (or other government issued identification number) or health information. If we receive sensitive information from you, we may delete it. We ask that you not disclose sensitive information to us or otherwise transmit sensitive information through the Website. Please notify Cotopaxi, at the contact information disclosed below, if you believe any of your sensitive information has been transmitted or disclosed to us.
Collection of Information: We collect various information on our behalf from and about you, including information you directly provide when you use the Messaging Service. For example, we collect the phone number and/or email address you provided when signing up for the Messaging Service. When you send messages via the Messaging Service, we will also collect your messaging history and any information included in those messages. We may also collect information about you using cookies or similar technologies. Cookies are pieces of information that are stored by your browser on the hard drive or memory of your device. Cookies enable personalization of your experience on the Messaging Service. For example, we use cookies to track the items in your Shopping Cart and may use that information to send you triggered text campaigns (e.g., sending you personalized text messages such as shopping cart reminders).No mobile information will be shared with third parties/affilates for marketing purposes. All the above categories exclude text messages. Message frequency will vary. Msg & data rates may apply, Reply STOP, Reply HELP. Reply HELP for help or email.
- Purposes for which Cotopaxi may use your information
We collect, use, or process your Personal Information and non-personal information to pursue our legitimate interests, perform contractual obligations with you, and market and sale our Products, including to:
- Operate, maintain, and provide features of the Website, including advertising and marketing, our account registration process, and online checkout features.
- Perform our contractual obligations. You may enter into certain contractual arrangements with us to purchase our Products. As such, we may use your Personal Information to carry out our obligations and enforce our rights arising from any such contractual arrangements.
- Process orders for Products through your account and facilitate delivery to you.
- Contact users and customers. We may use your information to respond to your questions and comments or to provide customer support.
- Conduct surveys for our own marketing purposes. We may conduct surveys to improve and understand how our clients engage with the Website and our Products.
- Seek voluntary feedback from you.
- Comply with legal obligations and prevent illegal activity, fraud, or abuse.
- Use the information as otherwise described to you in our agreements, online submission forms, Terms of Use, or other contractual arrangements.
- How and with whom we share your information
We may use aggregate information that does not identify you, such as survey responses and other statistical information for any purpose. We may share your Personal Information for commercial purposes with others, such as our subsidiaries or affiliates, contractors, service providers (including third party marketing partners), and other third parties we use to support our Products and supporting services and who are bound by contractual obligations to keep your Personal Information secure and to use it only for the purposes for which we disclose it to them.
The above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.
- Storage of Personal Information and cross-border data transfers
- Your Rights and choices concerning your Personal Information
- Erase or delete your Personal Information.
- Access your Personal Information.
- Restrict the processing of your Personal Information.
- Correct, update, or rectify your Personal Information.
- Receive a copy of your Personal Information (data portability).
- Object to the processing of your Personal Information.
- Withdraw consent to the processing of your Personal Information, if we relied on your consent to collect and process your Personal Information.
Further, if we process your Personal Information based on a legitimate interest, you have the right to object to this processing. If you wish to exercise your right of objection, you need only notify us in writing using the contact information that appears below
- You may also have the right to: (i) request that we disclose the categories and specific pieces of Personal Information we have collected and disclosed about you; (ii) know whether we have shared your Personal Information; (iii) request information about Cotopaxi’s disclosure of Personal Information to third parties and our service providers, including for their direct marketing purposes; and (iv) opt-out of Cotopaxi sharing your Personal Information with third parties and our service providers. You also have the right to lodge a complaint with a supervisory authority. Depending on where you are located, some of these rights may not apply or may be subject to limitations. For example, we may limit the number of requests you make or charge reasonable fees as legally permitted. You will not face discrimination for exercising your rights with respect to your Personal Information.
- Data retention period
We retain Personal Information for a reasonable period to fulfill the purposes for which we collected it (as outlined in this Privacy Notice), including to defend our rights under Product sales and contracts with you. If we no longer reasonably need Personal Information for such purposes, we will, at our election and in accordance with applicable data protection laws, delete it from our records, anonymize the Personal Information, or archive the Personal Information in a manner consistent with industry standards for protection and retention of Personal Information, unless applicable law or legal considerations necessitate a longer retention period.
- Security measures
We use technical and organizational measures, such as a secure server and encryption technologies, to protect Personal Information against loss, misuse, and unauthorized access, use, or alteration. We review our security measures regularly and consider new measures as appropriate. However, we cannot guarantee the complete security of these measures, so please exercise caution when submitting Personal Information online.
- Cookies and tracking technology
- Children’s privacy
Our Website is not intended for children under 13 years of age. If you are under the age of 13, please do not provide any Personal Information to Cotopaxi through the Website or register an account on the Website. We do not knowingly collect Personal Information from children under the age of 13, and if you believe we might have any information from or about a child under 13, please contact us at the information set out below.
- Third-party links
Occasionally, at our discretion, we may include or offer third-party products or services on our Website. These third-party sites have separate and independent privacy policies and notices. We therefore have no responsibility or liability for the content and activities of these linked sites, and we invite you to directly review the policies and privacy practices on those sites. Nonetheless, we seek to protect the integrity of our Website and welcome any feedback from you about these sites.
- Updates to our Privacy Notice
We may update or change this Privacy Notice from time to time based on changes in law or internal review of our policies and procedures. When we perform an update, we will amend the “last updated” date above and notify you if such changes affect your rights or our obligations under this Privacy Notice.
- How you can contact us